ho77 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data ho77 collects from players in Bangladesh, how that data is used, how it is stored and protected, and what rights you hold over your own information. We are committed to full transparency at every step.
Overview: ho77 ("we", "us", "our") operates ho77.bet, Bangladesh's premier online casino and cricket betting platform. This Privacy Policy describes how ho77 collects, processes, stores, and safeguards the personal information you provide when you register, play, deposit, or otherwise interact with our platform. By creating an account or using any service on ho77.bet, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with these practices, you should not use ho77.bet.
ho77 treats the security of your personal data as a top priority. All data is processed under strict internal controls and stored using industry-standard encryption at rest and in transit.
ho77 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is used solely in connection with your ho77 account and our platform services.
You have the right to access, correct, and request deletion of your personal data held by ho77. Submit your request to our support team and we will respond within a reasonable timeframe.
All data transmitted between your device and ho77.bet is protected by SSL/TLS encryption. We also apply OTP-based authentication on new device logins to further safeguard your account.
Data We Collect
ho77 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and occasionally from trusted third-party sources such as payment providers and identity verification services. The categories of personal data we collect are set out below.
Identity and Registration Data
When you create a ho77 account, we collect the following information: your full legal name, date of birth, email address, mobile phone number, and username. This data is required to establish your account, verify your identity, and comply with our Know Your Customer (KYC) obligations. You may also be asked to provide a copy of a government-issued identity document such as a Bangladesh National Identity Card (NID) or passport, as well as proof of your registered address.
Financial and Transaction Data
When you make a deposit or withdrawal on ho77.bet, we record transaction details including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and payment reference numbers. We do not store full card numbers or mobile banking PINs — sensitive payment credentials are handled directly by the respective payment service providers under their own security frameworks.
Usage and Behavioural Data
As you use ho77.bet, we automatically collect certain technical and behavioural data, including: your IP address, device type and model, operating system, browser type and version, session duration, pages visited, games played, betting history, and click-stream data. This information helps us understand how players interact with the platform, improve our services, and detect unusual or potentially fraudulent activity.
Communication Data
If you contact our support team via live chat, email, or any other channel, we retain records of that correspondence, including the content of messages and any attachments you submit. This enables us to track the progress of your inquiry and maintain a consistent support experience.
Device and Location Data
We may collect approximate geographic location data derived from your IP address in order to apply regional access controls, deliver localised content relevant to players in Dhaka, Chittagong, Sylhet, Khulna, and other parts of Bangladesh, and to comply with any applicable geographic restrictions. We do not collect precise GPS-level location data unless you explicitly grant such permission through your device settings.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, NID/passport, email, phone | Provided by you at registration or KYC |
| Financial Data | Transaction amounts (৳), payment method, reference numbers | Recorded automatically on each transaction |
| Usage Data | IP address, device info, games played, betting history | Collected automatically via platform systems |
| Communication Data | Support chat logs, email correspondence | Collected when you contact support |
| Location Data | Approximate region derived from IP | Collected automatically on login |
How We Use Your Data
ho77 processes personal data only for clearly defined, legitimate purposes. We do not process your data in any manner that is incompatible with the purposes listed below. The primary purposes for which ho77 uses your personal data are as follows:
Account Management and Service Delivery
Your identity and registration data are used to create and maintain your ho77 account, verify your identity, process your deposits and withdrawals, credit bonuses and promotional rewards, and provide you with access to the full range of games and betting markets on the platform — including live cricket odds, slots, Monster Dice, Mini Baccarat, and all other titles offered by our certified game studio partners such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi.
Compliance and Legal Obligations
ho77 is obligated to conduct KYC verification and monitor transactions as part of its anti-money-laundering (AML) and counter-terrorism-financing (CTF) commitments. Your identity documents, financial transaction records, and account activity data are retained and processed to satisfy these obligations. We may be required to disclose certain data to competent authorities upon receipt of a lawful request.
Responsible Gaming Monitoring
ho77 uses your gameplay data, deposit history, session duration records, and interaction patterns to identify signs of potentially harmful gambling behaviour. This processing is conducted in the interest of player welfare and may result in proactive contact from our responsible gaming team, application of deposit limits, or temporary account cooling-off measures, in accordance with our Responsible Gaming Policy.
Platform Improvement and Analytics
Aggregated and anonymised usage data is analysed to understand player preferences, optimise game offerings, improve website performance, and inform decisions about new features. Individual players are not identifiable from the aggregated datasets used for this purpose.
Marketing Communications
With your consent, ho77 may send you promotional communications about new games, seasonal offers (such as BPL and IPL promotions, Eid special bonuses, and Pohela Boishakh celebrations), and platform updates via email or SMS. You may withdraw your consent to marketing communications at any time by contacting support or using the unsubscribe option included in every marketing message. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.
Fraud Prevention and Security
Your usage data, IP address, device fingerprint, and transaction patterns are monitored continuously to detect and prevent fraudulent activity, account takeover attempts, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions. Where suspicious activity is detected, we may suspend account access pending investigation.
Data Sharing & Third Parties
ho77 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. However, in order to deliver our services effectively and comply with our legal obligations, we do share certain data with carefully selected categories of third party, as described below.
Payment Service Providers
To process your deposits and withdrawals, ho77 shares the minimum necessary financial and identity data with our payment partners, which include bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa, Mastercard, and partner banking institutions including BRAC Bank, City Bank, Sonali Bank, and Islami Bank. Each of these providers operates under its own privacy and security framework and is independently responsible for the protection of data it processes on its side of the transaction.
Identity Verification Services
For KYC purposes, ho77 may share identity documents and personal details with trusted third-party identity verification providers. These providers are contractually bound to process your data solely for the purpose of verifying your identity on behalf of ho77 and may not use it for any other purpose.
Game Studio Partners
When you play a game hosted by a third-party studio — such as Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, or Ezugi — certain technical data (such as a player session token, game round ID, and bet/win amounts) is shared with that studio in order to operate the game correctly and resolve any game-related disputes. Game studios do not receive your full profile or financial transaction history.
Regulatory and Law Enforcement Bodies
ho77 may disclose personal data to competent governmental, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or lawful governmental request. In such cases, ho77 will disclose only the minimum data required to fulfil the legal obligation and, where permitted, will notify the affected player of the disclosure.
Service Providers and Technology Partners
ho77 uses a limited number of carefully vetted technology service providers for functions such as cloud hosting, data analytics, customer support tooling, and cybersecurity monitoring. These providers act as data processors on behalf of ho77 and are contractually prohibited from using your data for any purpose other than delivering the specified service to ho77.
No Data Selling. ho77 has never sold and will never sell player personal data to advertisers, data brokers, or any unaffiliated third party. Any sharing of data is strictly limited to what is necessary for service delivery, legal compliance, and player safety.
Data Retention
ho77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, accounting, or reporting obligations. The retention periods applicable to the main categories of data we hold are set out below.
Account and Identity Data
Your account registration data and KYC documents are retained for the duration of your active account relationship with ho77, and for a minimum period of five (5) years following the closure or termination of your account. This retention period reflects standard AML record-keeping requirements applicable to financial services platforms.
Transaction and Financial Records
All deposit and withdrawal transaction records, including amounts in Bangladeshi Taka (৳), payment method details, and transaction timestamps, are retained for a minimum of five (5) years from the date of the transaction. These records may be required for audit purposes, regulatory inspection, or dispute resolution.
Gameplay and Betting History
Records of your game rounds, sports betting activity — including cricket BPL, IPL, and T20 World Cup bet history — and account balance movements are retained for a minimum of three (3) years. This data may be required to resolve player disputes, investigate bonus irregularities, or respond to regulatory queries.
Communication Records
Support communications — including live chat transcripts and email exchanges — are retained for a period of two (2) years from the date of the last message in each thread. This period allows us to refer back to previous interactions when handling follow-up queries from the same player.
Marketing Consent Records
Records of your marketing consent (or withdrawal of consent) are retained indefinitely to demonstrate compliance with applicable data protection obligations. Actual marketing communications sent to you are retained for two (2) years.
Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. If you request deletion of your data before the relevant retention period has elapsed and a legal obligation requires us to retain it, we will inform you of this and explain the basis for continued retention.
Data Security Measures
ho77 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our approach to security is layered and continuously reviewed in response to the evolving threat landscape.
Technical Safeguards
- SSL/TLS Encryption: All data transmitted between your browser or app and ho77.bet is encrypted using industry-standard SSL/TLS protocols. This prevents interception of data in transit by unauthorised parties.
- Encryption at Rest: Sensitive personal data stored on our servers — including identity documents and financial records — is encrypted at rest using strong cryptographic standards.
- OTP Authentication: When your account is accessed from a new device or an unfamiliar location, ho77 applies OTP (one-time password) verification as an additional authentication layer, reducing the risk of unauthorised account access.
- Firewalls and Intrusion Detection: Our server infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for unusual access patterns and block malicious traffic.
- Regular Security Audits: ho77 conducts periodic security assessments and penetration tests to identify and remediate vulnerabilities in our systems before they can be exploited.
Organisational Safeguards
- Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All staff with data access undergo regular security training.
- Third-party service providers are subject to contractual data processing agreements that mandate equivalent security standards to those applied by ho77 internally.
- ho77 maintains an incident response plan to ensure rapid, coordinated action in the event of a data breach. Affected players will be notified without undue delay where a breach is likely to result in a risk to their rights or interests.
Your Role in Security. While ho77 takes every reasonable precaution to protect your data on our end, the security of your account also depends on you. Use a strong, unique password for your ho77 account, never share your login credentials, and contact our support team immediately if you suspect unauthorised access.
Your Privacy Rights
As a player on ho77.bet, you hold meaningful rights in respect of your personal data. ho77 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at [email protected] (plain text — not a clickable link). We will respond to all verified requests within a reasonable timeframe, and in any event within thirty (30) days of receipt.
Right of Access
You have the right to request a copy of the personal data that ho77 holds about you. Upon receiving a verified access request, we will provide you with a summary of your data in a clear, structured format. This includes your registration details, KYC status, transaction history, gameplay records, and any marketing consent preferences on file.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details such as email address or phone number, you may be able to update these directly through your account settings. For identity documents and other verified data, please contact our support team.
Right to Erasure
You may request that ho77 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other lawful basis for processing applies), or where you object to processing and there are no overriding legitimate grounds. Please note that certain data must be retained for the minimum periods described in the Data Retention section above, and erasure requests cannot override those legal obligations.
Right to Restrict Processing
You have the right to request that ho77 restricts the processing of your personal data in certain circumstances — for example, while a dispute over the accuracy of your data is being resolved. During the period of restriction, ho77 will store your data but will not actively process it for operational purposes beyond what is strictly required.
Right to Data Portability
Where ho77 processes your data on the basis of your consent or for the performance of a contract, and that processing is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format. You may also request that we transmit this data directly to another controller where technically feasible.
Right to Object to Marketing
You have an absolute right to object to the use of your personal data for direct marketing purposes at any time. Following a valid objection, ho77 will immediately cease processing your data for marketing and update your communication preferences accordingly. This does not affect service communications related to your account, such as transaction confirmations and security alerts.
How to Exercise Your Rights
To exercise any of the above rights, submit a written request to our support team at [email protected] (plain text only — not a clickable link). To protect your privacy, we will verify your identity before processing any data subject request. We do not charge a fee for reasonable requests; however, we reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive.
Policy Updates & Contact
Changes to This Privacy Policy
ho77 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When a material change is made, we will update the "Last Updated" date at the top of this page and, where the change significantly affects how we use your data, we will provide a more prominent notice — such as an in-platform notification or an email to your registered address.
Your continued use of ho77.bet following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should cease using the platform and may request account closure in accordance with the process described in our Terms & Conditions.
Children's Privacy
ho77.bet is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by an individual who is under 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on our platform, please contact us immediately at [email protected] (plain text only — not a clickable link).
Contacting ho77 About Privacy
For all privacy-related queries, data subject requests, or concerns about how your personal data is handled on ho77.bet, please contact our dedicated support team. Our team operates on Bangladesh Standard Time (BST, UTC+6) and will acknowledge all privacy-related inquiries within two business days.
Contact email: [email protected] (plain text only — not a clickable link).
Please include "Privacy Request" in the subject line of your message to help us route your inquiry to the appropriate team member without delay.
Privacy Contact: [email protected] — Please do not send sensitive documents (such as NID copies) by email unless specifically requested by our support team as part of a verified KYC process. All privacy request emails are processed by Bangladesh Standard Time (BST, UTC+6) business hours staff.
Your Data Is Safe — Now Enjoy the Games
ho77 is Bangladesh's most trusted online casino and cricket betting platform. With SSL encryption, fair play certified games, and instant bKash and Nagad payments, your privacy and security come first. 18+ only. Play responsibly.